Product Manager

Job description

Are you an experienced Product Manager with CRM experience?

Product Manager (£40-£55k)

We are working in partnership with our client to enhance and improve the way that they are able to respond to and deal with customer enquiries and problems. We are currently implementing a new Customer Experience Platform (CxP) which is underpinned by Microsoft Dynamics 365 (D365). A lot of discovery work has been done so far and we are now starting to develop the platform using an agile delivery framework model, taking early opportunities to deliver value in tandem to developing and evolving the CxP platform.

We are now building a development team to support this work. You'll be working in an agile team, mainly at our offices and occasionally at our client’s offices (10 miles apart). Your involvement in this team will generate more efficient process and improve the experience for our client’s customers and employees. 

Why work for Headforwards?

Whilst you will work in this small self-organising team, you'll be part of our wider company which is over 100 Developers from 19 different countries, all of us based in Cornwall. We’re a really friendly bunch, intelligent, inquisitive and we all want to do the right thing with software development. We work hard but we have an outstanding work-life balance and we’re very grateful for it, its one of the reasons our software is so good. We are truly agile and we're fans of TDD, BDD and Continuous Delivery. We also love pair programming & mobbing and our modern offices are set up to enable teams to do this well. There are lots of other teams here, all working on their own different and unique applications. You’ll benefit from knowledge sharing with other teams, internal talks, communities of practice and our great social environment. We have a very laid back feel with a relatively flat structure. Our culture and environment is dedicated to making people happy at work.

Not only will you get to work in this amazing team, but you will get to do it in the stunning county of Cornwall. Our offices are less than 5 miles from the beach and some of the most amazing coastline in the UK. Cornwall’s tech scene has been quietly growing over the last decade but momentum has really gained pace over the last couple of years. We are home to some fantastic companies all hiring great tech talent, and now, our airport is home to the UK's first spaceport in partnership with Virgin Orbit. Another great boost for Cornwall.

If this all sounds like something you want to be a part of then let’s talk soon!


What will the job involve?

  • Providing management and leadership for the product development and operation of a specific portfolio of digital customer products and systems that fulfil the needs of the business
  • Own and lead on the development of individual detailed product roadmaps, collating into a high level roadmap for aligned products, platforms and systems
  • Work with Business Relationship teams to ensure good coordination and prioritisation of customer platform changes
  • Produce, own and continually revise the service management collateral as the product develops (incl. support routes, configuration information, availability plans, capacity thresholds etc.)
  • Develop, control and be responsible for the annual operating and capital expenditure budget associated with aligned product portfolio and manages expenses to stay within plan
  • Act as secondary budget holder
  • Participate in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT environment
  • Maintain currency on new technologies and service management practices, and provide direction on own area emerging product developments and new technologies and methods which could or should be introduced
  • Support the IS sourcing strategy
  • Owns and be responsible for vendor and partner relationships across all contracts, supporting delivery of aligned product portfolio
  • You will define, own and solve problems, managing a portfolio of products and platforms through discovery, alpha, beta, live and sunset states
  • Influencing the requirements to ensure they are feasible and supporting the goal
  • Ensuring there is a clear understanding of what success looks like and how ROI will be identified and quantified
  • Detailing the delivery activities and requirements, liaising with the business and delivery team to ensure that are conclusive and clear
  • Prioritising the backlog of activities within the sprints to best achieve the goal and ensure a consistent flow of requirements and activities is defined to fully utilise the delivery resource
  • Liaising with the business to provide progress updates

Essential skills and experience

  • A background in delivery of products or projects, having reasonable technical knowledge of assigned product or product families
  • Excellent vendor management skills
  • Be an adept leader of people
  • Have a service-oriented approach to product management
  • Experience with Agile working/ methodologies
  • Strategic approach
  • CRM experience
  • Customer liaison in BI/Data
  • Strong domain knowledge 

Desirable Experience

  • Dynamics experience

The closing date for this role is 31st January 2019. We recruit on a rolling basis and fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we have a closing date on all of our roles, we may offer the role to someone before the end date, so we recommend that you apply as soon as possible.

For this role we can only accept applications from individuals who already have the right to work in the UK. If you are in the UK on a Tier 2 General visa then we are able to take over the sponsorship of this.

No recruitment agencies please.